Refund policy

Last updated: 13 September 2026.

14 days to change your mind

You may notify us of your withdrawal, without giving any reason, within 14 days of receiving the last item in your order. If this period ends on a Saturday, Sunday or public holiday, it is extended to the next working day. Standard items sold as “available to order” keep this right.

Requesting a return

Email contact@proctelec.com or use our contact form, stating the order and the items concerned. We will send you the return instructions and the address that applies to your return. The company’s administrative address is not a returns warehouse.

Your withdrawal statement is enough to exercise your right within the time limit: our reply is not a mandatory prior authorisation. Keep a copy of your request and proof of postage.

Sending items back and costs

The goods must be sent back within 14 days of your statement. Under the shop’s rules, the cost of return shipping is covered and no restocking fee is charged. Contact us to arrange this shipment; do not book a carrier of your own choosing without first checking how the cost will be covered.

Pack the items carefully together with their accessories. The original packaging is recommended, but not having it does not take away your right. You may examine the product to establish its nature and check how it works. Any reduction in value caused by handling beyond what is needed for this examination may be taken into account in accordance with the law.

Refund

We refund the sums due, including the initial standard delivery charge if you withdraw from the entire order, within 14 days of your notification. The additional cost of a more expensive delivery method that you chose yourself is not refunded. We may withhold the refund until we have received the goods back or you have supplied proof of having sent them, whichever is earlier. The refund is made using the original payment method, unless you have expressly agreed otherwise, at no cost to you.

Cancellation before dispatch

You may ask for an item to be cancelled before it is processed. Once the item has been processed, the right of withdrawal and the statutory guarantees still apply. Write to us promptly, quoting your order number.

Damaged, incorrect or defective item

Contact us with your order number and a description of the problem. Photos help us look into it, without replacing or limiting your statutory guarantees. The costs needed to bring a defective product into conformity are borne by us. The 14-day commercial return period does not limit these guarantees. Please see our terms and conditions of sale.

Model withdrawal form

For the attention of InterCar Group Inc., Proctelec — contact@proctelec.com — 131 Continental Dr, Suite 305, Newark, DE 19713, United States (administrative mail).

I hereby give notice that I withdraw from the following purchase:
Order number:
Item(s):
Ordered on / received on:
Name:
Address:
Date:
Signature (only if this notice is sent on paper).

For consumers in other countries, the mandatory protections of their country of residence continue to apply.