Shipping policy
Last updated: 27 October 2026.
Destinations and shipping costs
Delivery is available to the addresses accepted at checkout. Options depend on the country, the product and the market open for sale. A destination that is not offered at checkout cannot be ordered online.
- France — Standard: €7.99; free from €65 of eligible products after discounts.
- France — Express: €10.99, where this option is offered at checkout.
- Other European Union countries open for sale: Standard EU at €12.90; free from €149 of eligible products after discounts.
- United Kingdom: Standard UK at €12.90, converted to pounds sterling at checkout; free from €149 of eligible products after discounts (converted to pounds sterling).
- Other international destinations open for sale: Standard International at €29.
The rate applicable to your address and the total amount are shown before you confirm your order. Free shipping offers apply only to Standard delivery: in France from €65, and in the European Union and the United Kingdom from €149.
Items available to order and lead times
The “Available to order” label means that the product is not available for immediate dispatch. Preparation time is added to the transit time. The delivery time or date agreed before you place your order applies. Where no delivery time has been expressly agreed, delivery takes place no later than 30 days after the order for consumers in France.
Estimated delivery times for an item in stock, including preparation, in working days: France Standard 3 to 6 days; France Express 2 to 3 days; European Union and United Kingdom 3 to 9 days. They may vary by carrier and delivery address.
The Express option concerns transport only; it does not turn an item available to order into one available immediately. It does not constitute a promise of delivery within 24 or 48 hours. If you need delivery by a fixed date, contact us before ordering.
Tracking and receipt
Available shipping information is sent to you by email. Check your delivery address and email address before confirming. On receipt, let us know about any missing parcel, damaged item or wrong product, quoting your order number. Photos can help us deal with your request, but your statutory rights do not depend on them.
Delay or unavailability
If there is a supply difficulty or a delay, we will let you know. You retain the cancellation and refund rights provided by law: if we fail to deliver within a reasonable additional period after you have formally asked us to do so, you may cancel. No additional period is required if we refuse to deliver or if the agreed date was an essential condition that you made known before purchase. Any refund due is made within 14 days of cancellation.
International delivery
Any taxes and duties collected with the order are shown at checkout. For deliveries subject to import procedures, the applicable formalities and charges depend on the destination country and must be clarified before purchase. Contact us if this information is not shown for your address.
For any enquiry: Proctelec contact form or +33 1 89 62 94 83. Please also see our returns and refund policy.