Terms of service
Last updated: 13 September 2026.
1. Seller and purpose
Proctelec is a shop operated by InterCar Group Inc., a company incorporated in Delaware, United States, file number 10560607. Address: 131 Continental Dr, Suite 305, Newark, DE 19713, United States. Contact: contact@proctelec.com, +33 1 89 62 94 83 or our contact form.
These terms govern the online sale of the accessories and protection products offered on proctelec.com. They apply in the version available at the time of your order. A business order involving specific arrangements must be the subject of a separate written agreement.
2. Choice and characteristics of products
The product page describes the item’s use, compatibility and available characteristics. Before buying, check the connector type, the dimensions and the constraints of your installation. A Type 2 accessory is not interchangeable with a J1772 accessory. If in doubt, contact us.
Images identified as presentation visuals do not constitute technical certification. Protection accessories do not guarantee that theft, damage or breakdown will not occur. Any electrical work must comply with the manufacturer’s requirements and the rules applicable to the installation. Fitting and electrical work are not included unless expressly stated.
3. Prices and ordering
Product prices are shown in euros, unless another currency offered by the shop has been selected. Shipping costs and any taxes added are shown before you confirm your order. The applicable prices are those shown in the order summary.
You choose the products and quantities, enter your details, select the delivery option and one of the payment methods offered, then check the summary before confirming your purchase with an obligation to pay. A confirmation is sent to the email address you provided. Keep it and check its contents.
4. Payment
Only the payment methods actually offered at the payment step are available. Acceptance of the order is subject to the payment being validated. Card details are processed by the payment provider; never send them by email or through the contact form.
5. Availability and delivery
An item marked “Available to order” is not available for immediate dispatch. Delivery terms and rates are set out in our shipping policy. The delivery time agreed before purchase applies; consumers’ rights in the event of delay or unavailability are preserved. The existence of a shipping zone does not mean that all of its countries are currently open for sale.
6. Cancellation and withdrawal
Requests to cancel before processing and to withdraw from a purchase are described in our returns and refund policy, which also contains a model withdrawal form. The withdrawal period is 14 days for the consumers concerned. The statutory guarantees continue to apply after this period.
7. Statutory guarantees for consumers in France
InterCar Group Inc. is liable under the statutory guarantee of conformity and the guarantee against hidden defects. For a new item, you have two years from delivery to take action under the guarantee of conformity. During this period, any defect is presumed to have existed before delivery, unless this is incompatible with the nature of the item or of the defect.
You may request repair or replacement under the conditions laid down by law, free of charge, within a maximum of 30 days and without major inconvenience. A price reduction or termination of the sale is possible in the cases provided for by law, in particular if bringing the item into conformity is impossible, is refused or is not carried out under the required conditions. A repaired item benefits from a six-month extension of the guarantee. Where replacement is imposed even though you chose repair, the guarantee is renewed for two years from the date of replacement.
You may also take action for hidden defects within two years of their discovery and request, subject to the legal conditions, cancellation of the sale or a price reduction. These guarantees are independent of any commercial guarantee that may be described on the product page.
8. Complaints and applicable rights
Send any complaint to contact@proctelec.com, stating your order number and the subject of your request. We will look for an appropriate solution. Seeking an amicable settlement does not deprive consumers of their right to bring proceedings before the competent court. No provision of these terms limits the mandatory protections applicable in the consumer’s country of habitual residence.
9. Personal data
The data needed to process and fulfil your order and to provide customer service are processed in accordance with our privacy policy. Cookie preferences can be changed using the link provided in the footer.